Privacy Policy spade54

Introduction and Scope of Policy

This Privacy Policy is issued by spade54 ("we", "our platform") and applies to all users who browse the spade54 website, register a member account, make deposits or withdrawals, use live casino services, online slots, sports betting, or contact our customer support team.

By continuing to use the spade54 platform, you agree to the collection and processing of your personal information as described in this policy. If you do not agree, you are advised to stop using our services and contact the support team for the data removal process.

Information We Collect

spade54 only collects information necessary to provide a secure, fair and efficient service to our members. The types of information we collect include:

• Registration Information: full name, username, password (stored in hashed form), email address, mobile phone number and date of birth.
• Identity Verification Information: identity card number (MyKad) or identity documents required for the account verification process and anti-money laundering (AML) compliance.
• Financial Information: e-wallet details (Touch 'n Go eWallet, ShopeePay), DuitNow account, FPX information for online banking, and deposit and withdrawal transaction history.
• Technical Information: IP address, device type, browser type and version, operating system, pages visited, visit time and game activity history.
• Communications: recordings or logs of conversations with the customer support team via live chat or email.
• Usage Data: game preferences, total bets placed, login frequency and other activity patterns on the platform.

We do not collect information beyond what is required for operational and compliance purposes. All information collected is subject to the protections stated in this policy.

Purpose of Data Collection and Use

spade54 uses your personal information specifically for the following purposes:

• Processing account registration, login and member profile management.
• Verifying your identity in accordance with KYC (Know Your Customer) compliance requirements and AML procedures.
• Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH).
• Providing gaming services, including online slots, live casino and sports betting with a personalised experience.
• Sending notifications related to accounts, bonuses and relevant service updates.
• Detecting and preventing fraud, account misuse and suspicious activity.
• Complying with legal obligations and reporting requirements to relevant regulatory bodies.
• Improving the platform, services and overall user experience through anonymised data analysis.

Sharing Information with Third Parties

In certain circumstances, spade54 may need to share some of your personal information with selected third parties. Such sharing only takes place when necessary and is subject to strict confidentiality agreements. The third parties involved include:

• Payment Service Providers: Authorised payment processors and financial institutions to facilitate your deposit and withdrawal transactions.
• Game Software Providers: Licensed game studios such as PG Soft, Pragmatic Play and JILI that require minimum session data to run games correctly.
• Regulatory Authorities: Licensed bodies and legal authorities when required by law or court order.
• Technical Service Providers: Companies that provide technical infrastructure, cloud services and cybersecurity to operate our platform securely.

All third parties we work with are required to comply with data protection standards equivalent to the spade54 privacy policy. We are not responsible for the privacy practices of third parties that are outside our control.

Cookies and Tracking Technologies

The spade54 website uses cookies and similar tracking technologies to improve platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.

spade54 uses several categories of cookies:

• Essential Cookies: Required for basic website functions such as login sessions, security and navigation. These cookies cannot be turned off.
• Performance Cookies: Help us understand how users interact with the platform for internal improvement purposes.
• Functional Cookies: Store user preferences such as language, account settings and game preferences for your convenience.
• Analytics Cookies: Collect usage data in anonymised form to help us improve platform services and content.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of the spade54 website.

Data Retention Period

spade54 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or to comply with applicable legal and regulatory requirements.

• Active account data is retained for the duration that your account remains active and in use.
• After an account is closed, financial transaction records and identity verification data are retained for the minimum period required by applicable compliance and legal obligations.
• Customer support communication data is retained for a reasonable period for service reference purposes and resolution of any disputes.
• When the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you.

Data Security and Protection Measures

The security of your personal information is spade54's highest priority. We use multiple layers of technical and organisational security controls to protect your data from unauthorised access, disclosure, modification or destruction.

• 256-bit SSL encryption for all data transmission between your browser and our servers.
• Passwords are stored in hashed form using strong cryptographic algorithms — we do not store passwords in plain text.
• Role-based access control (RBAC) ensures that only authorised personnel can access sensitive data.
• Continuous security auditing and monitoring to detect any suspicious activity within the system.
• Regular penetration testing and vulnerability assessments by independent security experts.
• Clear incident response procedures in the event of any data breach.

While we take all reasonable measures, no security system can provide an absolute 100% guarantee. We encourage you to also take steps such as using a strong password, not sharing your login credentials, and logging out of your account when not in use.

Cross-Border Data Transfers

Due to the nature of spade54's international operations, your personal information may be transferred to and stored on servers located outside Malaysia. Any such data transfer is carried out with protection safeguards equivalent to the standards set out in this policy.

spade54 ensures that all cross-border data transfers are subject to appropriate protection mechanisms, including binding data protection agreements with data recipients in the relevant countries. We only partner with service providers that meet strict security and privacy standards.

Children's Privacy Policy

spade54 is an online gambling platform restricted to users aged 21 and above only. We do not knowingly collect or process personal information from individuals under the age of 21.

All prospective members are required to confirm that they are 21 years of age or older at the point of registration. If we find that personal information of an underage individual has been collected without our knowledge, the relevant account will be closed immediately and the information will be deleted from our system.

Policy Updates and Changes

spade54 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least 14 days before the changes take effect.

Continued use of the spade54 platform after the effective date of such changes will be considered your acceptance of the latest version of the Privacy Policy. You are advised to review this policy periodically to stay informed about how we manage your personal information.

Previous versions of this Privacy Policy may be requested from our customer support team for reference purposes. The date of the last update for each version will be clearly recorded.