Terms and Conditions of Use

1. Service Description and Scope of Use

spade54 is an online gambling platform operating under international licensing, offering services that include online slots, live casino, sports betting, esports and table games to registered members. This platform is intended for entertainment purposes only and may not be used for any commercial purpose or unlawful activity.

All spade54 services are available only to individuals who meet the eligibility requirements, including the minimum age of 21 and being located in a region where the use of online gambling services is permitted.

spade54 reserves the right to decline, suspend or terminate any account found to be in violation of these terms and conditions without prior notice.

2. Account Registration and Identity Verification

Each user is only permitted to hold one active account at spade54. Multiple accounts held by the same individual are prohibited and constitute a serious violation that may result in all related accounts being terminated and funds frozen.

During registration, you are required to provide true, accurate and complete information including your full name as per your identification document (MyKad or passport), an active mobile phone number, and a valid email address. spade54 reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process.

Information provided during registration must be updated promptly if any changes occur. Failure to do so may affect the processing of withdrawals and bonus applications.

• Full name as per valid identification document
• Active Malaysian mobile phone number
• Accessible personal email address
• Date of birth for age eligibility verification
• Bank account or e-wallet details for transaction purposes

3. Deposits, Withdrawals and Financial Policy

All financial transactions at spade54 are processed securely using encryption technology. The minimum deposit amount for each payment method is RM50. Withdrawal requests will be processed within 1 hour after verification is received.

The minimum withdrawal amount is RM100 per transaction. spade54 processes withdrawals to the same account used for deposit, as an anti-money laundering measure.

The payment methods supported by spade54 are as follows:

• Touch 'n Go eWallet — a popular e-wallet in Malaysia
• DuitNow — instant interbank transfer
• FPX (online banking) — supports Maybank, CIMB, Public Bank, RHB and other major banks
• ShopeePay — a widely used digital wallet
• Cryptocurrency: USDT, BTC and ETH

spade54 does not charge any processing fees for deposits and withdrawals. However, third-party financial service providers may impose their own fees which are outside spade54's control.

4. Bonus and Promotion Terms

spade54 offers various bonuses and promotions to both new and existing members. All bonuses are subject to the specified wagering requirements and must be fulfilled before any withdrawal can be made from that bonus credit.

The spade54 first deposit bonus (welcome bonus) offers a 120% match up to a maximum of RM1,000. The wagering requirement for this bonus is 10 times the bonus amount received. For example, if you deposit RM100 and receive a bonus of RM120, your account balance will be RM220 with a wagering requirement of RM1,200 (RM120 × 10) before the bonus funds can be withdrawn.

Second example: A deposit of RM1,800 generates a bonus of RM1,000 (maximum), bringing the total balance to RM2,800 with a wagering requirement of RM10,000 (RM1,000 × 10).

spade54 reserves the right to void any bonus if misuse is detected, if low-risk betting strategies exceed the set limits, or if any attempt to manipulate the bonus system is identified. spade54's decision on bonus matters is final.

5. VIP Programme and Weekly Cashback

spade54 offers a VIP loyalty programme with five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier provides a different weekly cashback benefit depending on the membership level.

• Bronze — weekly cashback up to 0.3%
• Silver — weekly cashback up to 0.6%
• Gold — weekly cashback up to 0.9%
• Platinum — weekly cashback up to 1.2%
• Diamond — weekly cashback up to 1.5%

VIP tier progression is determined based on the member's activity and loyalty on the spade54 platform. Cashback is credited automatically to the member's account each week according to the set schedule.

spade54 reserves the right to modify, suspend or terminate this VIP programme with reasonable notice to affected members.

6. Member Responsibilities and Responsible Use

Each spade54 member is fully responsible for their own betting decisions. spade54 promotes responsible gambling and provides self-control tools to help members manage their betting activity.

Members may contact spade54 customer support, available 24/7 in Bahasa Melayu and English via live chat and email, for assistance with deposit limits, self-exclusion periods, or long-term self-exclusion.

spade54 is not liable for any financial losses incurred as a result of betting activity. This platform is for entertainment and should not be treated as a primary source of income.

• Set daily, weekly or monthly deposit limits according to your means
• Use the self-exclusion feature when needed
• Contact support if you feel that betting is starting to affect your daily life
• Visit our Responsible Gambling page for more information

7. Dispute Resolution and Applicable Law

If any dispute arises regarding a transaction, game result or any other matter related to the use of the spade54 platform, members should first contact our customer support team for internal resolution.

spade54 will investigate each complaint thoroughly and provide a response within a reasonable timeframe. spade54's decision on technical and game-related matters is final, unless a technical error can be proven.

These terms and conditions are governed by the relevant international licensing laws. Any dispute that cannot be resolved internally will be referred to a dispute resolution body recognised by the licensing authority.

8. Limitation of Liability and Force Majeure

spade54 is not liable for any service disruptions, data loss or transaction delays caused by factors beyond our control, including network outages, third-party technical failures, natural disasters or other extraordinary circumstances.

In such situations, spade54 will work to restore services as quickly as possible and will inform members through official communication channels of any developments.

spade54's liability to any member under any circumstances shall not exceed the amount of active funds held in the relevant account at the time of the incident.

9. Account Termination

Members may close their account at any time by contacting spade54 customer support. All valid cash balances (excluding bonuses that have not met wagering requirements) will be processed for withdrawal in accordance with standard procedures.

spade54 reserves the right to close or suspend any account without prior notice if:

• The member is found to have provided false information during registration
• There is fraudulent activity, money laundering, or attempts to manipulate the system
• The member has breached any provision of these terms and conditions
• The member is found to be under 21 years of age
• There are instructions from the relevant authorities

In the event of a valid termination due to a breach, spade54 reserves the right to withhold funds in the relevant account as a measure against losses suffered by the platform or other members.